Account Manager

Descripción
As a
n Account Manage
r at Ergeon, you'll step into a key position in the Sales Department focused on becoming a trusted advisor to residential homeowners. You'll guide them through informed decisions about enhancing their properties, uncover challenges, and develop tailored solutions that deliver personal and property value. Through Ergeon's consultative sales process, you'll contribute to customer satisfaction and revenue growth
.
Success in this role means building trust, mastering consultative selling, understanding the residential customer journey, and committing to continuous learning and improvemen
t.
With over 350+ people in 40+ countries, Ergeon is a tech-powered outdoor living and construction company serving 40% of U.S. households. With 20,000+ home improvement projects completed and a stellar Net Promoter Score (NPS) of 73, we're shaping the future of the home improvement indust
ry.
Learn more about Ergeon and our globally distributed t
eam
!
?? What You'll Be
DoingManage leads from qualification to close to delivery of se
rviceConduct outbound communications, including calls, sms, and email. Respond to inbound emails, texts, and phone
callsApply consultative sales techniques (including SPIN) to uncover needs and build
valueBuild rapport and trust with customers by understanding their personal goals and property chall
engesConnect customer needs to tailored solutions that enhance their property and life
styleTrack and manage your pipeline using CRM tools, prioritizing follow-ups and closing activ
itiesCoordinate with PMs and CSRs to deliver a seamless exper
ienceShare customer insights and trends with the Sales Team L
eaderCollaborate to refine our tools, training materials, and team proc
essesContribute to knowledge sh
ari
ng
?? What We're Looki
ng ForMust-
haves Consultative sales mindset with exposure to both B2C and B2B enviro
nmentsProven ability to manage a high-volume sales pipeline with accuracy and follow-t
hroughStructured sales framework expertise (SPIN or si
milar)Persuasive communicator who builds trust and navigates objections with e
mpathySimplifies complex offerings and helps customers make informed dec
isionsTech-savvy, able to juggle multiple tools (Slack, Gmail, Pipedrive, Meets, Frontapp, internal
tools)Self-directed and focused while working remotely, even during amb
iguityNice-to
-havesExperience as an account manager in a sales or customer succes
s teamExposure to both retail and remote sales enviro
nmentsComfortable working with structured workflows and process
toolsExperience supporting clients through post-sale trans
itionsAbility to identify patterns and recommend process improv
ementsFamiliarity with construction or home services indu
str
ies
?? What You'
ll NeedLo
cation: We are considering applications from the following countries/re
gions: Account Manager Hiring
Regions
Tools &
; Tech: To thrive in this role, you'll need a professional-grade remote setup that meets these minimum requi
rements:
Device & Pe
rformance
ProcessorWindow
s (Intel): Core i5, 14th Gen
or newerWind
ows (AMD): Ryzen 5, 7000 Series
or
newerMac: Apple M1 Pro or newer — M4 (non-Pro) also
accep
t
ed
Memo
ry:Windows: 16 G
B D
DR4 RAMMac: 16 GB unified memory
(minim
um)Storage: 512 G
B NVMe S
S
D
Graph
ics:Windows: Integrated Graphics (Intel Iris Xe or AMD Radeon 680M
or hig
her)
Display: Full HD (
1920 x 1080)
Soft
ware & OSWindows 1
0/11 (64-bit)Latest
stable macOS
Ad
ditional SetupSta
ble internet: 10 Mbps upload / 20
Mbps down
load (minimum)Noise-canceling headset w
ith microphone
Power backup
: 250–300W
UPSAccess to 1.5
GB/day of data
dur
ing outages
??
What We Off
erCompensation: $10/hour + bonus. Paid wee
kly via U
pwork.Bootcamp: A fully-paid, immersive training program featuring 1-on-1 mentoring, hands-on practice, and teamwork to set you
up for success.Benefits & P
erks:Immediate: Birthday day off and la
nguage classes
.Post-Training: Free noise-canceling headset, $400 Tech/Wellness/Learning fund, and co-
working budget.
After 6 Months: Stock options, flexible PTO, and subsidized he
alth insuranc
e.After 1 Year: Laptop re
pla
cement fund.
?? Take the leap and join us on this e
xci
ting journey! ??Be part of Ergeon and elevate your career while making a me
aningful impact.